CUSTOMER SUPPORT

HEALTH PLAN ADVOCACY & RESOLUTION ASSISTANCE

Strategic Benefit Solutions’ highly experienced staff of benefit professionals are committed to resolving any issues that may arise during the administration of your programs. Our team takes pride in providing personal service, claims assistance and advocacy to all employees.

Whether you need to find a doctor, sort out billing concerns, process eligibility or resolve complex problems, we work to help support your HR staff, your employees and their families.

YOUR HR EXTENSION

Our Services Include:

  • YEAR-ROUND, HANDS-ON, HIGH-TOUCH CUSTOMER SERVICE
  • CLAIM SUBROGATION AND CARRIER ADJUDICATION ASSISTANCE
  • COORDINATION OF BENEFITS WITH OTHER INSURANCE CARRIERS
  • BILLING AUDIT AND DISCREPANCY RESOLUTION
  • ADDS, TERMINATIONS AND BILLING ADJUSTMENTS
  • ENROLLMENT RECONCILIATION

RESOURCES AVAILABLE

Benchmarking

“Know how your Company Programs compare and compete for Talent” A tailored analysis will help you understand your competitive position within your industry and geographic area, in addition to communicating the strength of your benefits to employees

Customized Compensation Sheet

“Provide employees with a detailed Summary of the Dollar Value of their Benefits” Using our Client software program, we can create a “Second Paycheck” statement for employees that outlines the value of their benefits, PTO, Health Savings Accounts and more.

Electronic Carrier Fields

“Error Free; Time-Saving Eligibility” SBS facilitates the interchange of data from your payroll system to a carrier’s system ensuring a smooth enrollment and error-free eligibility and billing

Employee Handbook

“Be Prepared to Defend your Organization against wrongful Lawsuits” Regardless of your organization’s size, when properly drafted and legally reviewed, the employee handbook can be the cornerstone of good employment practices. We provide you with a sample handbook and employee policies so that you can customize, craft or improve upon your own.

HR Tool Kit

“Streamline your HR Department with Current Regulatory Information, Customized Employee Forms and Essential HR Documents” Professionally-designed and electronically-fillable, SBS can customize an all-inclusive HR Kit, with forms and documentation needed to keep your staff up to speed with regulations and documentation