Windows 10 enterprise desktop support technician study guide pdf free download

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

MCSA Windows 10 Study Guide: Exam is your complete guide to Windows 10 installation and configuration, with expert instruction and practical exam preparation. This is the eBook version of the print title. Note that the eBook does not provide …. Prepare for Microsoft Exam MD Windows 10—and help demonstrate your real-world mastery of skills and knowledge ….

In this best-of-breed study guide, leading experts Michael Gregg and Omar Santos help you master all …. Skip to main content. Start your free trial.

Clarify processes with hands-on exercises Identify knowledge gaps through chapter review questions Test your understanding with online bonus practice exams and more With a percent market share, Windows is the world’s number-one desktop OS. Show and hide more. Verified Purchase. In studying for the I bought this book and the the Microsoft Training kit, I started with the training kit, then read this one hoping for a good condensed version focusing on core concepts of the test.

Instead it seems to be a rather sparse overview of Windows 7 features. I’m not exactly sure how all the chapters are mapped to test objectives. For example the Internet Explorer “chapter” starts on page and goes to page These few pages are filled mostly with screenshots. It doesn’t offer adequate advice about: certificates, trusted sites, protected mode, compatibility mode, managing add ons, active x controls and essential group policies for managing IE in your enterprise.

There are two useful sections of the book however. Firstly, the appendix has some good tables and information about troubleshooting and configuration tools. Secondly, the assessment test seems pretty decent. But what is laughable is the book claims to have “Two Assessment Exams! I guess 32 is an important one!

On the plus side, thanks to the lack of content reading through the book will only take you a few hours and you can enjoy all the typos as you go through. One person found this helpful. Just like the book, this book is just poorly put together. It consists of mostly screen shots of various Windows 7 dialogs and there is even an outdated screen shot of the HDI website stating you need to obtain an HDI cert before you can earn the MCITP in Windows 7 Enterprise Desktop support, however this is no longer true and was maybe true for a few months at most.

The book also comes right out and says that it is not a certification book! This one is going back with the book! See all reviews. Top reviews from other countries. Report abuse. Back to top. Get to Know Us. Make Money with Us. Amazon Payment Products. Let Us Help You. Amazon Music Stream millions of songs. Amazon Advertising Find, attract, and engage customers.

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(Exam ): Windows 7 Enterprise Desktop Support Technician eBook – PDF Drive

 
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Windows 10 enterprise desktop support technician study guide pdf free download

 

Quickly master the concepts and processes involved in Windows 10 installation and configuration. The Sybex ссылка на страницу study tools and online learning environment include: system requirements, devices, core services, networking, storage, data access and usage, maintenance, updates, data recovery, and more.

Real-world scenarios bring on the job experience while hands-on exercises provide practical instruction on critical techniques, and the Sybex online learning environment gives you access to electronic flashcards for last minute review, an assessment test, and windows 10 enterprise desktop support technician study guide pdf free download practice exams so you can be confident on exam day. Exam is the first of two exams for the MCSA certification. Addressing local and desktop deployments, these topics form the foundation of what’s to come.

This Sybex Study Guide gives you the tools you need along with expert content so you can build the essential knowledge base and master the ley concepts. With a percent market share, Windows is the world’s number-one desktop OS. While it may look similar to Windows 8, Windows 10 includes a нажмите для продолжения of enhanced features that specialists need to know, and MCSA candidates must be able to demonstrate a clear understanding of how to work with these new technologies.

MCSA Windows 10 Study Guide: Exam is your complete guide to Windows 10 installation and configuration, with expert instruction and practical exam preparation. This is the eBook version of the print title. Note that the eBook does not provide …. Prepare for Microsoft Exam MD Windows 10—and help demonstrate your real-world mastery of skills and knowledge …. In this best-of-breed study guide, leading experts Michael Gregg and Windows 10 enterprise desktop support technician study guide pdf free download Santos help you master all ….

Skip to main content. Start your free trial. Clarify processes with hands-on exercises Identify knowledge gaps through chapter review questions Test your understanding with online bonus practice exams and more With a адрес страницы market share, Windows is the world’s number-one desktop OS. Show and hide more. Table of contents Product information.

 
 

Windows 10 enterprise desktop support technician study guide pdf free download. Windows 7, Enterprise Desktop Support Technician

 
 

Right-click the Wireless Network Connection and select Properties. Question What type of wireless network adapter do you have? Question What wireless connections are being broadcasted as 10 available? If you are using a laptop computer and you are expecting to Question see a wireless connection being broadcast but none are being 11 displayed, what should you check first? Click Open Network and Sharing Center. Click Manage wireless networks. Click the Add button.

When it asks you How do you want to add a network, click the Manually create a network profile option. For the Network name, type Contoso Deselect Start this connection automatically and select Connect even if the network is not broadcasting. Click the Close button. Go back to Manage Wireless Networks.

You should notice the Contoso01 connection there. Click Contoso01 and click Connect. Run a command to ping the default gateway. What is the SSID? Question What is the speed? Click the Details button. Notice that the IPv4 address is the same address that displayed when you executed the ipconfig command. Notice the Wireless connection icon in the taskbar.

Click the wireless connection icon. Question What is the Radio Type? Click Contoso01 and click Disconnect. Exercise 4. Click the wireless connection icon in the taskbar, right-click Contoso01, and then click Properties.

Click the wireless connection icon, click Contoso01, and click Connect. Click Troubleshoot Problems. After Windows Network Diagnostics attempts to identify the problem, follow the instructions provided by Windows Network Diagnostics.

When prompted, click Detailed Information to view the Troubleshooting Report. Close the Troubleshooting Report. Click the wireless connection icon, right-click Contoso01, and click Properties. Of course, you receive the same error message. When troubleshooting why you cannot connect to a certain wireless network, what are the four things that must match?

Question 16 2. Confirm that you can connect to the wireless network. In addition to the computers, you will also require the software listed in Table to complete Lab 5. Therefore, you need to determine whether problems are specific hardware problems, software problems, or a problem with a driver that allows the hardware to interface with the operating system and applications.

Unfortunately, the computer has stopped responding several times per day. Since power seems steady, you want to run the memory diagnostic tool. Note: You might need to press F8 repeatedly. When the System Recovery Options dialog box appears, click the Next button. Click Windows Memory Diagnostic.

The computer will automatically reboot and start the memory diagnostic. When the diagnostic tool is completed, it will reboot. The actual diagnostics will take some time to complete. Exercise 5. So you decide to run the disk tools to see if you can find a problem with the disks. Click the Start button and Select Computer.

Right-click the C drive and select Properties. Click the Tools tab. Click the Check Now button under Error-checking. For sake of time, keep the default settings and click the Start button. When a dialog box appears that says Cannot check the disk while it is in use, click the Schedule Disk Check button. Close all dialog boxes and reboot Windows. Click the Defragment now button under Defragmentation. Click the Defragment disk button.

You would also like to see what was detected in your system. Click the Start button and select Devices and Printers. Question What external devices do you have? Close Devices and Printers. Right-click Computer and select Properties.

Click Device Manager. Expand Computer and notice the drivers assigned to the computer. Expand Disk Drives. Question What disk drive s do you have? Right-click the drive and select Properties. Click the Volumes tab. Click the Populate button. Notice the logical volumes that appear. Click the Driver tab. Question Who is the provider and what is the driver date, the driver version, 3 and the digital signer?

Expand System devices. Notice all of the drivers. Expand Network adapters. Right-click your network adapter and select Disable. Question What icon appeared for a disabled device? Right-click your network adapter and select Enable. Signed drivers make sure that the driver has been thoroughly tested and includes a digital certificate showing where the driver came from and that it has not been altered. During this scenario, you are going to check for unsigned drivers. Click the Start button, click All Programs, click Accessories, right-click Command prompt and select Run as administrator.

At the command prompt, execute the following command: sigverif. Question How many unsigned drivers did you find? What are they? Click the Close button to close the Signature Verification Results dialog box. Close the i tool. Double-click the unsign file. Scroll through the text file and determine which files are signed and which files are not signed. Close Notepad and the command prompt. And from time to time, hardware components fail.

Therefore, besides making sure the correct driver is loaded and the correct software components are installed and enabled, you may need to troubleshoot and replace hardware components. Completion time 20 minutes NOTE Different from the other exercises, this exercise is a paper exercise in troubleshooting computer problems.

You work for the Contoso Corporation. You get a call from a user saying that her computer will not turn on. Probably before you start troubleshooting, you should introduce yourself and assure the customer that you are there to help.

Next you should get information on who the user is and how to contact that person. So when talking with the user, you should let the user explain the problem and only ask questions initially for clarification. So up to this point, the user has said she came in as she does every morning and turned the power button to her computer on but nothing happened.

So the user has said nothing has happened when she tried to Question turn the computer on. So far, you have no other information. Question What is the first obvious thing you should have the user 8 check? Within the corporation, most computers are plugged into a Question surge protector. Therefore, what should you also have the 9 user check? Question Can you think of anything that you can have a user check? At this point, you decided that there is not much more you can do for the user over the phone.

So you decide to go pick up her computer. You get to her office and confirm that the computer will not boot and that it is connected properly. When you get back to your cubicle, you connect her computer to your monitor, keyboard and mouse and you confirm that the computer still does not start. Question What should your next step be? You check that all connections and cables are present and connected properly. If all the connections are connected properly, which item most Question likely failed if you have no lights and no fan, and the computer 12 provides no beeps and is a high-failure item?

You made sure that your AC outlet is supplying power and that the power cable is connected properly to the computer Question and the internal cables are connected properly. Before you 13 replace the power supply, what is an easy item that is overlooked on power supply that may cause the system from not powering on? So you replace the power supply and everything comes up fine. Question If the system still did not work, what are the two primary 14 components that mostly cause the computer not to boot?

Before you replace the power supply, you could also use a NOTE voltmeter or multimeter to measure the output of the power supply. Scenario 2: Computer Keeps Rebooting 1. A user calls you and says that after turning on the computer, the computer reboots after 15 or 20 minutes. Since the computer is constantly rebooting, the user is not getting much work done. You also ask when the problems started occurring and if the user has seen any of this before. The user says it started this morning and the user has not seen the problem before.

Before you go to his office, what should you instruct that user to try? Question When a computer reboots randomly after a certain amount of 15 time, what usually causes this type of behavior? Assuming that a component such as a fan has not failed, Question what could you check externally that might cause a system to 16 overheat? Question Before you go to her office, what should you instruct the user 17 to do that might cause this type of problem?

You go to his office and retrieve his computer to take back to your office so that you can troubleshoot the problem. Question Before checking for hardware problems, what kind of software 18 problems can cause a computer to reboot randomly? Question When a computer reboots randomly after a certain amount of 19 time, generally, what would cause this type of behavior?

Question Before opening the computer, what is the first thing you should 20 check that may cause a computer to overheat? You then open the computer up. You decide to check all of the connections on the inside of the computer and all looks good. When first looking inside the computer and even before Question checking the actual connections, what should you check that 21 might contribute to a system overheating? Question What four main components, if faulty, could cause the system 23 to reboot randomly?

You have a computer that is not booting properly. Therefore, you would like to determine what is causing it to fail and run a couple of tools to repair your system. Therefore, you want to start the computer in Safe Mode. When the Advanced Startup menu appears, select Safe mode. When Windows has completed boot, notice the safe mode labels on all four corners.

Try to open Device Manager. Question Did Device Manager open? Try to open System Configuration msconfig. Question Did System Configuration open? Try to open Internet Explorer and connect to the Microsoft website. Question What option should you have selected if you want to have 3 Internet access including accessing the Microsoft website?

Reboot the computer once more and press F8 to access the Advanced Boot menu. Select Last Known Good Configuration and boot the computer. Click the Start button and execute the msconfig command in the Search Programs and Files text box. Select the Boot tab. Click the Advanced options button. If you have more than one processor, make sure that the Number of processors option is selected and the maximum number of processors is selected for your system.

Question What programs automatically execute during start up. Close System Configuration. Therefore, during this exercise, you will load an incompatible driver and use the Last Known Good Configuration to roll back the driver. Click the Start button, right-click Computer, and click Properties. Select Device Manager. Expand Keyboards. Right-click your keyboard and click Properties.

Question What driver are you using? Click the Update Driver button. Click Browse my computer for driver software. Click Let me pick from a list of device drivers on my computer. Uncheck the Show compatible hardware check box. If it says that is not recommended, click the Yes button to continue.

When the driver is installed, click the Close button. Click the Roll Back Driver button and click Yes you want to roll back to the previously installed driver software. Question What driver shows up now? Click Close to close the Keyboard Properties dialog box. Reboot the computer.

Question Can you log on? Reboot once more. Open Device Manager to verify that you have the original keyboard driver loaded. Exercise 6. Therefore, you will need to learn how to repair these components without reinstalling the system from scratch. In System, click Advanced system settings. Click the Settings button in the Startup and Recovery section. What is the default operating system, the time to display the operating system, and the time to display recover options?

Question Default operating system: 8 Time to display operating system: Time to display recovery options when needed: www. Open an elevated command prompt by clicking the Start button, clicking All Programs, clicking Accessories, right-clicking Command Prompt, and clicking Run as administrator. Shut down and reboot the computer. Press the space bar if necessary to boot from the DVD. When prompted to install Windows, click the Next button. Instead of clicking the Install Now option, click Repair your computer.

When it displays the System Recovery Options dialog box, click the Repair and restart button. Make sure Windows starts up properly. Question If you had to rebuild the BDC using the bootrec command, what 14 would be the entire command?

Reboot the computer press the F8 key before Windows starts. When the Advanced Boot menu appears, select Repair your computer. Specify the administration username and password and click OK. Select Startup Repair. Select Command Prompt. After it does the startup repair, select the Command Prompt. Close the command prompt window. Click the Restart button.

In addition to the computers, you will also require the software listed in Table to complete Lab 7. You are currently assigned to the desktop support help desk and, as a result, you are faced with a number of problems concerning file sharing and access control. Your task is to open up the folder so that others can access it.

Therefore, during this exercise, you will take ownership of the folder and reset the permissions. Expand Local Users and Groups and click Users. Right-click Users and click New User. For the User name and Full name text boxes, type TestUser. For the password, type Password Deselect the User must change password at next logon and click the Create button. Click the Close button to close the New User dialog box. Right-click the new user and select Properties.

Click the Member of tab and add the local Administrators group. Log out as administrator and log in as TestUser. Click the Start button and click Computer.

Double-click the Local Disk C: Drive. Right-click the TestData folder and select Properties. Click the Sharing tab. Click the Advanced Sharing button.

Click the Share this folder option. Click OK to close the Advanced Sharing dialog box. Click the Security tab. Click the Advanced button. Click the Change Permissions button. When it asks if you want to proceed, click the Remove button. Change the location to the local computer and add TestUser.

Click the Allow Full button permission and click OK. Open the TestData folder. Right-click the white part of the folder and click New. Select Text Document. Type Test Document and press the Enter key. Open the text document and type your name. Save and close the text document. Log out as TestUser and login as Administrator.

Double-click TestData. Double-click the C drive. Double- click TestData. Click Continue to permanently get access to this folder. Question What error did you get now? To be able to access this folder, you are going to have to reset the permissions by first taking ownership. Unfortunately, to efficiently take ownership of that folder and all objects in the folder, it easier to first shut off UAC assuming it is still on.

Therefore, click the Start button and open the Control Panel. Click Users Accounts, and then click User Accounts again. Move the slide to the bottom and click Yes. When it asks if you want changes to occur, click Yes. Right-click the TestData folder and click Properties. Then click the Security tab. When you get the message saying you must be an administrative user with permissions to view this document, click the Continue button. Click the Advanced button and select the Owner tab.

Click the Edit button and select Administrators. Select the Replace owner on subcontainers and objects. Click OK to close the Windows Security dialog box. If it asks to continue, click Yes. Double-click TestData to open the folder. Double-click the Test Document to make sure you can open it. Then save the document and close it.

Go back to the root directory of the C drive. Right-click TestData and select Properties. Click Yes to continue. Double-click the TestData folder. Right-click the Test Document and select Properties. Question What groups or users have access to the Test Document text 4 file? Close the Properties dialog box. Double-click the Test Document. Add the day of the week to the document. Try to save the document. Click OK to close the Access is denied message.

Close the Test Document without saving the document. Click the Permissions button. Open the Test Document text file. Add the day of the week. Save the changes and close notepad. Close all of the folders.

Click User Accounts and click User Accounts. Slide the slider to the second-highest setting, which is the default setting. Restart Windows. You can also create restore points manually at any time. If you make a change or install software that makes Windows not work properly, you can try to go back to a previous restore point. Click System Protection. Question Is the Protection enabled for the C drive? To create a Restore Point, click the Create button.

For the description, type Test Restore Point and click the Create button. When the restore point is created successfully, click the Close button. Click the System Restore button on the System Protection tab. Click the Choose a different restore point option and click the Next button. Select the Test Restore Point and click the Next button.

Click the Finish button. When it asks you to continue, click the Yes button. The Restore may take several minutes. Question Were any of your data documents modified? Click Close to close the System Restore dialog box. In this exercise, you configure the permissions to enable the guest user to access the shared folder. Under Storage, select Disk Management. Right-click the free space on your disks and click New Simple volume.

When the wizard starts, click the Next button. When it asks for the Volume size, click the Next button. When it asks to assign a drive letter, select the X drive. When it is ready to format the volume, click the Next button. When the wizard is complete, click the Finish button. On the C drive, create a Data folder. Open the Data folder. Click the Set up backup option. When it asks you for the destination, click the X drive. Click the Let me choose option and click the Next button.

When it asks what to backup, deselect all options including the include a system image of drives option. Expand the C drive and select the Data folder. Click the Save settings and run backup button. When the backup is complete, go back to the Data folder and delete the text file. Go back to the Backup and Restore program and click Restore my files. Click the Browse for files button. Double-click the Backup of C: folder, double-click the Data folder and select the text document.

Click the Add files button. When it asks where to restore the file, click the Restore button. When the file has been restored, click the Finish button. You have been assigned the task of installing some new printers and troubleshooting several printers that have already been installed. Therefore, you will need to go several offices and install these local printers. In addition, you will need to share the printers so that they can be accessed by the executive assistant.

Completion time 10 minutes www. Click Start and then click Control Panel. The Devices and Printers control panel appears. Question What printer is already there?

Click Add a printer. The Add Printer Wizard appears, displaying the What type of printer do you want to install? Click Add a local printer. The Choose a printer port page appears. The Install the printer driver page appears. In the Manufacturer column, select HP. The Type a printer name page appears. The wizard installs the driver and the Printer Sharing page appears. Click Finish. In the Devices and Printers control panel, right-click the HPLJ printer icon and, from the context menu, select Printer properties.

Select the Share this printer check box. Leave the Render print jobs on client computers check box selected, and select the List in the directory check box.

Exercise 8. You need to go around to the various computers and add the central printer to some users and to add some local shared printers to others. In the Devices and Printers control panel, click the Add a printer button. Then type Question What is the port name? Deselect the Query the printer and automatically select the driver to use option and click the Next button. It will take a minute or two while it attempts to contact the printer.

When it says that a driver is already installed, select the Use the driver that is currently installed recommended option and click the Next button.

It will take a minute or two to connect and automatically load the drivers from the computer. This course is part two in a series. For the Windows Lowe Derek Schauland Rick W. Configure access to shared folders. Managing and Maintaining. Perform a clean installation. Course : Configuring, Managing and Maintaining Windows Server based Servers Duration: 5 Days What you will learn This five-day instructor-led course provides students with the knowledge and skills.

Log in Registration. Search for. Windows 7, Enterprise Desktop Support Technician. Size: px. Start display at page:. Basil Wells 7 years ago Views:. Similar documents. Course Description. Course Audience. Course Outline. It will also help test More information. Module 3: Resolve Software Failure This module explains how to fix problems with applications that have problems after being installed.

About the Course More information. Windows 7, Enterprise Desktop Support Technician seven Objectif This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help More information. It is geared toward staff who handle helpdesk calls and troubleshoot end user More information.

Course More information. Configuring and Administering Windows 7 Configuring and Administering Windows 7 Length: 5 days Overview This five-day instructor-led course provides students with the knowledge and skills to configure and administer Microsoft Windows 7 as a More information. We offer a range of year-long qualifications More information. About this Course. MS Configuring Windows 8.

This course More information. Table Of Contents. Installing and Configuring Windows 10 ; 5 Days; Instructor-led Installing and Configuring Windows 10 ; 5 Days; Instructor-led Course Description This course is designed to provide students with the knowledge and skills required to install and configure Windows More information. Installing and Configuring Windows 10 B; 5 Days, Instructor-led Installing and Configuring Windows 10 B; 5 Days, Instructor-led Course Description This course is designed to provide students with the knowledge and skills required to install and configure Windows More information.

Supporting Windows 8. MS Administering and Maintaining Windows 7. Course Objectives. Required Exam s Price. If you make a change or install software that makes Windows not work properly, you can try to go back to a previous restore point. Click System Protection. Question Is the Protection enabled for the C drive? To create a Restore Point, click the Create button. For the description, type Test Restore Point and click the Create button.

When the restore point is created successfully, click the Close button. Click the System Restore button on the System Protection tab. Click the Choose a different restore point option and click the Next button.

Select the Test Restore Point and click the Next button. Click the Finish button. When it asks you to continue, click the Yes button. The Restore may take several minutes.

Question Were any of your data documents modified? Click Close to close the System Restore dialog box. In this exercise, you configure the permissions to enable the guest user to access the shared folder.

Under Storage, select Disk Management. Right-click the free space on your disks and click New Simple volume. When the wizard starts, click the Next button. When it asks for the Volume size, click the Next button. When it asks to assign a drive letter, select the X drive.

When it is ready to format the volume, click the Next button. When the wizard is complete, click the Finish button. On the C drive, create a Data folder. Open the Data folder. Click the Set up backup option. When it asks you for the destination, click the X drive. Click the Let me choose option and click the Next button. When it asks what to backup, deselect all options including the include a system image of drives option.

Expand the C drive and select the Data folder. Click the Save settings and run backup button. When the backup is complete, go back to the Data folder and delete the text file. Go back to the Backup and Restore program and click Restore my files. Click the Browse for files button.

Double-click the Backup of C: folder, double-click the Data folder and select the text document. Click the Add files button. When it asks where to restore the file, click the Restore button. When the file has been restored, click the Finish button.

You have been assigned the task of installing some new printers and troubleshooting several printers that have already been installed. Therefore, you will need to go several offices and install these local printers. In addition, you will need to share the printers so that they can be accessed by the executive assistant.

Completion time 10 minutes www. Click Start and then click Control Panel. The Devices and Printers control panel appears. Question What printer is already there?

Click Add a printer. The Add Printer Wizard appears, displaying the What type of printer do you want to install? Click Add a local printer. The Choose a printer port page appears. The Install the printer driver page appears. In the Manufacturer column, select HP.

The Type a printer name page appears. The wizard installs the driver and the Printer Sharing page appears. Click Finish. In the Devices and Printers control panel, right-click the HPLJ printer icon and, from the context menu, select Printer properties. Select the Share this printer check box. Leave the Render print jobs on client computers check box selected, and select the List in the directory check box.

Exercise 8. You need to go around to the various computers and add the central printer to some users and to add some local shared printers to others. In the Devices and Printers control panel, click the Add a printer button. Then type Question What is the port name? Deselect the Query the printer and automatically select the driver to use option and click the Next button.

It will take a minute or two while it attempts to contact the printer. When it says that a driver is already installed, select the Use the driver that is currently installed recommended option and click the Next button.

It will take a minute or two to connect and automatically load the drivers from the computer. Go back to the Devices and Printers dialog box.

What is most likely the problem? Click the Update button. Therefore, you will need to determine what the problem is with the printer. Completion time 35 minutes 1. Windows 7 includes a Printer Troubleshooter that detects if the printer is offline, out of paper, out of toner, or has a paper jam; if the printer spooler is not running or has an error; or if a print job is preventing other print jobs to print.

When the Printer Troubleshooter appears, click the Next button. If your printer is not listed, you would choose the My Printer is not listed option. Assuming that it found no problems, click the Close button. If you do have problems, you will have to look at the messages that are displayed. If the printer is out of paper, out of toner, or has a paper jam, you will have to go to the printer and manually fix the problem.

Then you may need to restart the printer for the printer to clear the error. Open the Devices and Printers folder. Click a printer and click the Print Server Properties option. Question Which user account or group and permission allows your 6 partner to print? Click the Ports tab. Open a Command prompt and try to ping Question So why did the printer fail? Click the Advanced tab.

Question Where is the default spool folder? Verify the port by clicking the port assigned to the printer and clicking the Configure Port button. Then look at the IP address and port number—the default is By default, the name includes the IP address, but that can be modified. Double-click the HPLJ printer. The print queue will show you which print jobs are queued and if the print jobs are progressing. Click the Start button, right-click Computer, and select Manage.

Click Services under the Services and Applications item. If it is not running, right-click the Print Spooler and select Start. If it fails to start, you will need to look at the error displayed and check the Windows System and Application logs in Event Viewer for error messages that you can research. Right-click Print Spooler and select Restart to restart the service. What other service besides the Print Spooler is required to run Question users to access shared resources including shared folders and 11 printers?

Verify that the Server service is running Started should be next to Print Spooler in the Status column. If it fails to start, you will need to look at the error displayed and check the Windows System and Application logs in Event Viewer. Close the Computer Management console. Click the Start button, click All Programs, and click Accessories. Then right- click Command Prompt and select Run as Administrator. To stop the Print Spooler service using a command, execute the following command at the command prompt: net stop spooler To start the Print Spooler service, execute the following command at the command prompt: net start spooler www.

If restarting the Print Spooler does not remove the current print jobs, you will first need to stop the Print Spooler service at the command prompt and delete any files in the spool file. Therefore, execute the net stop spooler command again. Click the Start button, and click Computer. If there are any files in the Spool folder, delete them. Use the net start spooler command to start the spooler again.

You just grabbed the newest printer driver from the Internet. Question However, when you print, it does not print the last two inches on 12 the last page. What should you do? If the current print driver is having problems, you can try reinstalling the printer or use a different driver. Then select the Advanced tab and click New Driver to add a driver.

If you have downloaded a newer driver, you would click the Have Disk… button so that you can specify where the driver is. For now, if you have a connection to the Internet, click the Windows Update button. You will have to wait a few minutes while the driver list is updated. If so, select the HP version. You are trying to print to a Windows shared printer.

Question What share permission will a user need to see the printer? To verify if the firewall will allow printing, click Start and click Control Panel. Click System and Security and then click Windows Firewall. Note the current Network Location. Log off of the computer. In addition to the computers, you will also require the software listed in Table to complete Lab 9.

If your lab uses the bit version, you must use bit versions for all additional software as well. Therefore, your task is to test various applications and to figure out the best way to get several older applications to run under Windows 7. When you install these programs on new computers running Windows 7, the applications will not run. Therefore, during this exercise, you will look at various options in troubleshooting the installation and running of older programs.

Double-click the setup. Click the Install Now button. If you are presented with a message indicating that you do not have enough disk space, continue by clicking the Install Now button.

Click Abort and then click the Yes button to quit the product setup. Click OK a second time to start the application removal utility to remove temporary installation files. Click the Remove All button to remove shared components. When the program has been removed, click the OK button. When it asks to delete the installation log file, click the Yes button. Right-click the Setup. Click the Compatibility tab. Question What is the default operating system for Windows 7 Compatibility 2 mode?

Question If the program will not run under a standard user account, what 3 option should you select? Select the Run this program in compatibility mode option. Since this program was made for Windows 95, select Windows Try to reinstall the flmath95 program again. The same error occurs. Right-click setup. Make sure compatibility mode is selected and select the Run this program as an administrator option.

Try to reinstall the flmath95 program once more. Although you are running the program in Windows 95 compatibility mode and you are running the program as an administrator, the same error occurs. Click the Try recommended settings option. Question What compatibility mode is the troubleshooter recommended? Click to Start the program. Try to install the program again. You might again receive a message indicating you do not have enough disk space. Ignore the message and continue with the installation.

When the program is successfully installed, click the OK button. Back at the Program Compatibility page, click the Next button. Click Yes, save these settings for this program. During this exercise, you will install and configure Windows XP Mode and install an application written for Windows If it asks if you want to run this file, click the Run button.

When the welcome screen appears, click the Next button. When it asks for the location, click the Next button. When the setup is complete, click the Finish button. When it asks if you want to install the application, click the Yes button. When the license agreement appears, click the I Accept button.

When it asks to restart the computer, click the Restart Now button. When it asks to restart the computer, click Restart Now. Log in to the Windows 7 computer. When it asks to help protect your computer, click the Not right now option and click the Next button. Click the Start Setup button. When the setup is done, you should have a virtual XP environment running on your computer running Windows 7.

Question What edition, version, and service pack of Windows XP is 5 running? Click OK to close the System Properties dialog box. Click the Start button and click My Computer. Question How would you access the C drive on the Windows 7 6 machine? Close the C drive on the Windows 7 machine. Open the flmath95 folder, double-click setup. Question Did you have any problems installing the program?

Exercise 9. Open Internet Explorer and go to the Microsoft website. Search for and download Microsoft Application Verifier to your Desktop. Double-click the ApplicationVerifier executable file. When it is ready to install, click the Install button. If it asks if the program is allowed to be installed, click the Yes button. When the program is installed, click the Finish button. Then download the newest version of ACT to your desktop. Double-click the ApplicationCompatibilityToolkitSetup.

If it asks if you will allow ACT to make changes to your computer, click the Yes button. Select the I accept the terms in the License Agreement option and click the Next button. When it asks for the Destination folder, click the Next button. When it is ready to install ACT, click the Install button. When ACT is installed, click the Finish button. Click the Launch button. If it warns you to delete all AppVerifier logs, click the Yes button.

If it asks you to continue, click the Yes button. In the Permission denied window, click the OK button. In Stock Viewer, click the Trends button. When it says that it is unable to show trends, click the OK button. In Stock Viewer, open the Tools menu, and select Options. When the unhandled exception has occurred, click the Details button.

Then after reviewing the messages, click the Continue button. Close Stock Viewer. In Standard User Analyzer Wizard, it asks if the application finished without any problems. Click the No button. The Standard User Analyzer Wizard displays the potential mitigations for the application. It may take a minute or so for Stock Viewer to open. In Stock Viewer, open the Tools menu, and then click Options.

When Standard User Analyzer Wizard asks if the application finish running without any problems, click the Yes button. Click the Export button to export the mitigations for the Stock Viewer application to an MSI file, which can be distributed to your clients. Save the msi file to your desktop. When the msi file has been saved, click the OK button. Double-click the msi file that you just created to apply changes to your system so that it can make the necessary adjustments for Stock Viewer to run on a system running Windows 7 with UAC enabled.

When it asks you to allow the program from an unknown publisher, you would need to determine if this application is safe to run. Since it was an application that you just created, click the Yes button.

Test the application by clicking the Trends button. During this exercise, you will look at ways to troubleshoot the Windows installer. If you are having problems installing a program, you should first try to reboot the computer to make sure that another program installation is not interfering with the installation.

Next, you should verify that Windows Installer is functioning by clicking the Start button, executing the msiexec command using the Search programs and files text box, and pressing the Enter key. When the Windows Installer dialog box appears, click the OK button. If the Windows Installer dialog box did not appear, you need to make sure that the Windows installer service is not disabled.

Therefore, you need to first click the Start button, right-click Computer, and select Manage. Then expand Services and Application and click Services. Find the Windows installer and verify that startup type is either Automatic or manual. If the Windows installer is disabled, right-click Windows Installer and select Properties.

Then change the Startup type to Automatic and click the OK button. Next, you should verify that the Windows Installer status is started. If Windows Installer is not started, you should verify that it the Windows Installer can start by right-clicking Windows Installer and selecting Start. If Windows Installer does not start, you should try to reregister the Windows installer at the command prompt.

If the msiexec still does not run, you should search for and download the latest version of Windows Installer. Of course, before you look for the newest version, you should first look to see which version of msiexec you have. Then double-click the C drive, double-click the Windows folder, and double-click the System32 folder.

Right-click the msiexec. Then click the Details tab. Question What version of the Windows Installer do you have? Click OK to close the Properties dialog box. Click the Check for updates button. If it asks you to install new Windows Update software, click the Install Now button. Then rerun the Windows Updates again. Windows Update will take a couple of minutes to retrieve a list of available updates.

When Windows is done searching, click the XX important updates are available option. Review the available updates and select any updates that you see as important that are not already selected including Windows 7 Service Pack 1 or higher. Then click the OK button. Click the Install updates button. After the updates have been installed, click the Restart Now button, and reboot the computer.

In addition to the computers, you will also require the software listed in Table to complete Lab And you notice that your computer seems to be running extremely slow.

You suspect that some program is utilizing too many resources. Right-click the task bar and click Start Task Manager. Click Applications for current applications that are running. Click the New Task button. Type Wordpad and press the Enter key. Notice that WordPad opens and is now listed in the Applications tab. Click the Processes tab. Click the Image Name header at the top of the window to sort by process names.

Find and right-click the Wordpad process. Then select End Process. When it asks if you want to end wordpad. Click the Services tab to list all of the services running. Click the Performance tab. Double-click the MemAlloc. Click Allocate memory every couple of seconds until you get the Out of Memory error message. Notice the physical memory Usage History and the amount of Physical Memory used.

In Task Manager, click the Processes tab. To sort by memory used, click the Memory Private Working Set header so that the amount of memory that an applications uses most is at the top of the list.

Click the Resource Monitor button. In Resource Monitor, click the Memory tab. The Memory tab will show you how much physical memory is in use and how much is free. Close Resource Monitor. Close the MemAlloc. Notice that the Physical Memory Usage drops. Close Task Manager. Then click Performance Monitor. The Performance Monitor console appears. Right-click System Diagnostics and click Start. Wait a minute for the System Diagnostic to stop running. Right-click the System Performance and click Start.

Wait 60 seconds for each test to complete in order for the System Performance to stop running. Right-click System Diagnostics and select Latest Report. When the report is displayed, browse through the report to see what is in it. Right-click System Performance and select Latest Report. Expand Monitoring Tools and select Performance Monitor. Click Open. Click OK to return to Performance Monitor. Click the Change Graph Type button and select Histogram bar.

Click the Change Graph Type button and select Report. Exercise In Windows, the paging file is virtual memory. To get the best performance, you must make sure you have enough RAM and that you configure the paging file. In this exercise, you will look at changing the paging file options. Click the Start button, right-click Computer and select Computer Management. Enter for the Simple volume in size in MB and click the Next button.

Assign the E drive and click the Next button. For the Volume Label, type Paging and click the Next button. Close Computer Management. Click the Start button, Right-click Computer and select Properties.

Click Advanced System Settings. Click the Settings button in the Performance section. Click the Advanced tab in the Performance Options. In the Virtual Memory, click the Change button. Deselect the Automatically manage paging file size for all drives section. Select E: and click the Custom size option. Click the Set button. Select C: and select the No paging file option. Click OK to close the Virtual Memory dialog box. When it asks you to reboot Windows, click the Restart Now button.

Therefore, during this exercise you will configure various power settings including hibernation settings and power schemes. Press and release the Alt key, then click the Tools menu and select the Folder options option. Click the View tab. Select the Show hidden files, folders, or drives option and deselect the Hide protected operating System files Recommended option.

When it asks if you are sure you want to display these files, click the Yes button. Click OK to close the Folder Options. Question How large is the pagefile? If you do, how big is the file? If you do not have the hibernat. To disable hibernate, execute the following command: Powercfg —h off Notice that the hiberfil. Use the powercfg command to enable the hibernate feature.

Close the command prompt. Click the Start button and select Control Panel. Then select System and Security and select Power Options. Click the Change when the computer sleeps option. Question When does the computer sleep? Click the Change Advanced power settings option. Expand Sleep. Expand the Hibernate after option. Question So when does the system hibernate?

Click OK to close Power Options. Click Cancel to close the Edit Plan Settings. Make sure Balanced [Active] is selected. Then click the Change plan settings option next in the Balanced recommended option section. Click the Cancel button to close the Edit Plan Settings dialog box. Click the Choose what the power button does option.

Look at the different options available. If you have a desktop, you most likely will have only the When I press the power button option. If you have a mobile computer, you most likely will also have the When I press the sleep button option and the When I close the lid option.